Studio Policies

WHEN TO ARRIVE

Please arrive 15 minutes prior to your appointment. This will give you time to fill out any
necessary forms, and ensure we start your appointment at the correct time. While you wait,
please enjoy complementary refreshments, and familiarize yourself with our studio.
Unfortunately, arriving late will result in cutting into the allotted time for your service, resulting
in a non guarantee of a full, luscious set of lashes.

WHAT YOU NEED TO KNOW BEFORE YOUR APPOINTMENT

We ask that you come to your appointment free of any eye makeup. If this is not possible we will
require you to remove it with our oil free makeup remover before getting started with your
service. Please refrain from using any oil based products 24 hours prior to your appointment. If
you wear eye contacts be sure to bring your case and solution, as you may want to remove them
for the process. This is not mandatory, but more for your comfort.

CANCELLATIONS/NO SHOWS

For all services we require a 24hr cancellation notice. Failure to notify us before this window
will result in a fee, $35 for refills and $75 for full sets. Please note you will be required to leave a
credit card to hold any appointments when booking with Dolce Blu. In the unfortunate event you
do not meet the requirements of our cancellation policy your credit card will be charged.

EXTENSIONS FROM OTHER LASH STUDIOS

Unfortunately, because our goal is to ensure high quality lashes, we cannot guarantee we will be
able to fill lashes from another studio without seeing you first. We will, however, be happy to
remove your current lashes for you and start fresh! We apologize for any inconvenience.